Shila,
Sorry to bother you again. But we are still struggling through this. Can you elaborate a bit more about the 2 repair orders?
Here is our scenario:
We have a scenario where plant A, Company code A (in Canada) will be receiving repair product physically from the customer. However, this plant in the Canadian company code (which is managed by a 3PL) does not repair these products. They will be sending the repair to a US10 company code plant in the US. However, when the Return Authorization is created at the front end it subsequently also creates a "Repair Request" sales order which when received into the system places the stock into the Unrestricted Stock type as non valuated "Sales Order Stock". We need find a way to move this product between Plant A (Canadian CC) and Plant B (US CC) to be repaired. We have identified that SAP does not allow for an intercompany STO to be utilized to move this type of stock so we need a solution to this challenge. Secondarily the TBD solution also needs to include a trigger (i.e. Inbound/outbound delivery) for GTS customs declaration documents to be generated to facilitate the cross border transfer. Is there a way for GTS documents to be generated for a Canada to US transfer of "Sales order Stock"?
Also, how would we book the repair revenues crediting the sales organization of company code A (Canada) for non-warranty products when the repair service order will be created under company code B (US) and then shipped directly from the US plant back to the customer in Canada?
Thanks,
-Ruth